Returns and Shipping

Due to the nature of our business being small, we advise you carefully read our policy before purchasing with us. 

Handmade to measure

If your item is handmade to measure, we cannot accept returns or exchanges. We do consider alterations if item is returned at the cost of the customer. Please email info@spacewomanshop.com for more info.

Sample and Sale

Sample items and sale items are final sale. We do not accept returns or refunds on these items. They are eligible for matched store exchange (not including postage value).

Items purchased using a discount code are not eligible for a refund.

Return/Refund

If a return/refund is authorised, we are not responsible for return shipping costs. Please use a tracked service. Please request a return/exchange within 7 days of receiving your order, requests are no longer eligible after this time. We expect to receive your item within 14 days of your order, otherwise it will no longer be eligible. Your refund will be processed once the item is returned back to us. Refunds will incur a 15% restocking fee to cover our costs.

 If an item is faulty, please contact info@spacewomanshop.com.

International Orders

International orders can sometimes be charged customs fees. This is at the cost of the customer. If a missed collection occurs and the item is returned back to us as 'return to sender/undelivered', it is the customer's responsibility to cover reposting fees.

Please mark international returns with 'returned goods' to avoid refusal at customs.

International delivery costs vary. Prices are based on location and weight. 

UK Orders 

Standard shipping fee is £3.50.

 

 

For more info contact info@spacewomanshop.com.